Get the Perfect Loan for Your Dreams

Quick approvals, competitive rates, and personalized loan solutions. From personal loans to business funding – we make financing simple and accessible.

Topics of Content 

Introduction & Company Overview

Training TimelineTopicReferences
Day 1INTRODUCTIONClick here
Day 1COMPANY OVERVIEWClick here
Day 1Core ValueClick here
Day 1FLOOR ETIQUETTEClick here
Day 1Body LanguageClick here
Day 1Professional AttireClick here
Day 1Team MemberClick here
Day 1Question TimeClick here

Product And Process

Day 2Type of loansClick here
Day 2Types of servicesClick here
Day 2MMB Enhance Referral Program (PERP)Click here
Day 2Mandatory Documents For Loan ApplyClick here
Day 2Types Of Know Your Customer (KYC)Click here
Day 2NBFC (Non-Banking Financial Company) PartnersClick here
Day 2Customer Care & Complain IDClick here
Day 2TerminologyClick here
Day 2Rate of Interest/Processing FeeClick here
Day 2Loan ProcessClick here
Day 2Customer JourneyClick here
Day 2Fresh CasesClick here
Day 2Re-apply CasesClick here
Day 2Incomplete Cases (Pre sales)Click here
Day 2RepaymentsClick here

LAVR Technique

(LISTEN, ACKNOWLEDGE, VALIDATE, REFOCUS)

Day 3ListenClick here
Day 3AcknowledgeClick here
Day 3ValidateClick here
Day 3RefocusClick here
Day 3Soft SkillClick here
Day 3Active listeningClick here
Day 3EmpathyClick here
Day 3Response with verbal nodesClick here
Day 3Professional communicationClick here
Day 3Telephone EtiquettesClick here
Day 3Do’s and Don’tsClick here